Complex physical support
Care for more involved daily needs.
Personal routines, mobility-related assistance and practical support at home, with individual care needs in view.
Explore complex physical support ↗Home / Resources & FAQs
Resources & FAQs
Understand your options.
Feel clearer about the next step.
Practical questions for individuals, families and the professionals helping them find support.
Acquired brain injury
Support for life after ABI.
Daily routines, communication and community connection, shaped around the person and their rehabilitation goals.
Explore ABI support ↗Functional neurological disorder
Understanding FND.
Supporting everyday life.
Practical support that respects symptoms, personal goals and the guidance of the person’s treating team.
Explore FND support ↗Nursing & high intensity care
The right skills for the support required.
Discuss nursing tasks, higher intensity personal support and the specific skills needed for an individual referral.
Explore care capabilities ↗Before you get started
A few useful conversations.
Your priorities
What does a good day look like? Which routines, relationships and activities are most important to keep?
The support required
Where is help needed, at what times and with which tasks? Are there specific skills or care plans to discuss?
How it will work
Who should be involved, what needs to be agreed and how will questions or changes be communicated?
How do I choose a suitable provider?
Ask about experience with the support you need, the skills required, service availability, communication and costs. Describe your individual needs so the provider can discuss suitability.
Can I involve family or a support coordinator?
Yes. Tell us who you want involved and how you would like communication to work. If you are enquiring for someone else, make sure they have agreed to the enquiry.
What should I ask about complex care?
Ask how the provider will review your requirements, confirm the necessary skills, understand existing plans and communicate with the people you choose.
Can I ask about support before I have every detail?
Yes. Start with a general description of the support required and your location. We can discuss what information is needed next.
What should be clear before support starts?
The agreed service, scope of support, costs, responsibilities, communication arrangements and how to raise questions should be discussed before you decide to proceed.
What if my needs change?
Contact the team to discuss the change. Suitability, staffing and support arrangements may need to be reviewed.
Do you have capacity in my area?
We are based in Officer, Victoria. Contact us with your suburb, the service required and your timeframe so we can confirm current availability.
Does the enquiry form send my message automatically?
No. It prepares an email in your own email app. You review and send the email yourself. You can also call or email the team directly.
Looking for official NDIS information?
For information about the scheme, access and your plan, use the official NDIS website. For information about provider quality and safeguards, visit the NDIS Commission.
Let’s talk about the support you need.
A conversation can help clarify the next step.